Cancellation Policy
Policy version 2026-01-v1
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We understand plans change. Our cancellation terms balance flexibility for guests with the reality that a charter date turned back late usually cannot be re-sold.
Customer cancellations
Refunds are based on how far before your scheduled departure you cancel:
- 7 or more days before departure: full refund of all amounts paid.
- 3–6 days before departure: 50% refund of the total trip price.
- Within 72 hours of departure: non-refundable; one courtesy reschedule to another available date may be offered at our discretion.
- No-shows and late arrivals over 30 minutes are treated as same-day cancellations and are non-refundable.
Cancellations by us
If we cancel for any reason — including weather, mechanical issues, or captain availability — you choose a full refund or a free reschedule. See the Weather Policy for weather-specific details.
How refunds are issued
Refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.